Oak on-line TOP
Flow of Oak on-line
Guide to Oak Clinic on-line
Information about Oak Clinic on-line
To better meet patients' needs, we offer both in-person and online medical consultations at our clinic.
For patients undergoing egg retrieval, egg-related explanations are primarily provided online. Likewise, consultations with a physician to discuss next steps following a pregnancy test after embryo transfer are generally conducted online.
Online consultations are also by appointment, allowing for a smooth and timely start to your session.
For patients not covered by health insurance, we will cover the shipping costs for the time being.
If you have any questions, please feel free to contact us.
※Please note that medications may not be prescribed at the discretion of the physician.
We have also launched a website, 「Oak Clinic On-line」, to provide information and facilitate information sharing with our patients.
Registration requires the Oak Clinic Web Account Registration Information ※1.
The registration process is explained in the link provided below.
If you have already completed your registration, please proceed to the Oak Clinic On-line Sign-In page.
※1 We issue this to those eligible to use Oak Clinic On-line. If you would like to apply, please contact the Help Center.
【Things to check before your appointment】
Please send the following information to the email address below.
Email Address:oak_online@oakclinic-group.com
[Patient Information to Include in the Email]
Please use the subject line “Request for Online Consultation (First Visit)” when sending your email.
・Full Name
・Name in Katakana (if applicable)
・Date of birth
・Contact number
・Postal code and address (if you require medication, it will be sent to this address)
・Desired treatment
※ Please use free email services such as Gmail for your communication. If you send emails from carrier mail (such as those provided by Docomo, SoftBank, or other telecom providers), we may be unable to reply.
※ We will send any relevant consultation information and payment details after your appointment to the email address you provide.
※ If you have settings such as "Do not receive emails from unspecified domains" or "Do not receive emails from computers," you may not receive emails from our clinic. Please adjust your settings to allow emails from the following domains.
Please adjust your settings to allow receiving emails from the following domain(s).
oakclinic-group.com
Returning patients are asked to contact the “Medical Corporation Oak Group Inquiry and Appointment Line” to make a reservation.
During the call, please mention that you wish to have an “online consultation,” and after the phone call, please send your patient information via email.
Email Address:oak_online@oakclinic-group.com
[Patient Information to Include in the Email]
Please use your patient number and full name as the subject line of the email.
・ID (Patient ID number)
・Full Name
・Name in Katakana (if applicable)
・Contact number
・Postal code and address (if you require medication, it will be sent to this address)
※ Please use free email services such as Gmail for your communication. If you send emails from carrier mail (such as those provided by Docomo, SoftBank, or other telecom providers), we may be unable to reply.
※ We will send any relevant consultation information and payment details after your appointment to the email address you provide.
※ If you have settings such as "Do not receive emails from unspecified domains" or "Do not receive emails from computers," you may not receive emails from our clinic. Please adjust your settings to allow emails from the following domains.
oakclinic-group.com
On your scheduled appointment date and time, we will contact you to begin the online consultation.
For first-time patients using insurance-covered services, a form of identification must be shown on screen before the consultation, so please have it ready in advance.
After the consultation, we will send payment instructions to the email address you provided with your patient information.
Please make your payment using one of the methods listed.
※ Advance payments made via the Paygent payment service must be paid by credit card. If a refund is issued after payment by credit card, a 5% handling fee will be charged on the refunded amount.
Once payment is confirmed, we will send the medication to the address provided in your patient information. Please allow a few days for delivery.
[Important] If you need to receive your medication urgently, please note the following points.
・Same-day shipping of medication is only available if payment is confirmed by 4:00 PM. Payments confirmed after 4:00 PM will result in next-day shipping.
・For bank transfers, payments made on weekends, holidays, or outside of business hours on weekdays may be processed on the next business day. In such cases, the transfer to our clinic is not yet complete, and we will not be able to confirm your payment.
We have prepared instructional videos for our patients’ convenience. If you receive instructions to watch a video, please select and view the necessary video from the link below.
＜Online Eligibility Verification＞
For patients scheduled to receive online consultations who do not have a physical insurance card and are using their My Number Card as insurance, it is necessary to complete a consent registration for online eligibility verification via the “My Number Registration Portal” before the online consultation.
The “My Number Registration Portal” is a dedicated website accessible from devices with My Number Card reading capabilities, such as smartphones. Patients themselves need to access the website, scan their My Number Card, enter their password, and provide consent for eligibility verification.
When you access the My Number Registration Portal, the following screen will appear.
※ If you wish to use the High-Cost Medical Expense Benefit system, please select “Agree” for the “Provision of Maximum Amount Information” section.
The URL for the My Number Registration Portal varies depending on the location (Sumiyoshi, Umeda, or Ginza). Our staff will explain at the time of your online consultation appointment which location you should register with.
Please note that consent registration on the My Number Registration Portal must be completed each time you make a reservation for an online consultation.
Please access the My Number Registration Portal for Sumiyoshi, Umeda, or Ginza using the QR code or URL below.
Please access the My Number Registration Portal via the URL or QR code below and complete the registration process. If, by any chance, you are unable to complete the consent registration, please display the “Qualification Information Notice” issued by your insurer or the qualification information screen from the My Number Portal on your smartphone or other device during the online consultation. If this is not possible, you may be required to pay out-of-pocket temporarily.
We apologize for any inconvenience this may cause our patients and sincerely appreciate your understanding and cooperation.
Oak Clinic
Contact and Reservation Hotline:
※If the above number is unavailable, please call the following number:
TEL 06-4398-1000
(Call charges apply)
