{"id":1293,"date":"2024-10-08T19:46:45","date_gmt":"2024-10-08T10:46:45","guid":{"rendered":"https:\/\/www.oakclinic-group.com\/wp\/oakonline-2\/"},"modified":"2026-02-20T09:51:40","modified_gmt":"2026-02-20T00:51:40","slug":"oakonline","status":"publish","type":"page","link":"https:\/\/www.oakclinic-group.com\/en\/oakonline\/","title":{"rendered":"Oak On-line"},"content":{"rendered":"<div class=\"section-dept__container\">\r\n                <div class=\"section-dept__first_content\">\r\n                    <section class=\"section-dept__content01\">\r\n                        <h1 class=\"section-dept__content01_title rem30\">Information on Online Medical Consultations<\/h1>\r\n                        <div class=\"section-dept__content01_text\">\r\n                            <p>To better meet patients' needs, we offer both in-person and online medical consultations at our clinic.<br>For patients undergoing egg retrieval, egg-related explanations are primarily provided online. Likewise, consultations with a physician to discuss next steps following a pregnancy test after embryo transfer are generally conducted online.<\/p>\r\n                            <p>Online consultations are also by appointment, allowing for a smooth and timely start to your session.<\/p>\r\n                            <p><a href=\"https:\/\/www.oakclinic-group.com\/info\/info134\/\" target=\"_blank\" rel=\"noopener noreferrer\">If documents or medication need to be provided, we will send them by post. For patients covered by health insurance, an additional shipping fee will apply.<\/a><\/p>\r\n                            <p>For patients not covered by health insurance, we will cover the shipping costs for the time being.<\/p>\r\n<p>If you have any questions, please feel free to contact us.<br>\u203bPlease note that medications may not be prescribed at the discretion of the physician.<\/p>\r\n\r\n                            <p class=\"pt30\">We have also launched a website, \u300cOak Clinic On-line\u300d, to provide information and facilitate information sharing with our patients.<br><span class=\"bold color_red_text\">Registration requires the Oak Clinic Web Account Registration Information \u203b1.<\/span>\r\n<br>The registration process is explained in the link provided below.<\/p>\r\n\r\n                                <p>If you have already completed your registration, please proceed to the Oak Clinic On-line Sign-In page.<br>\r\n                                <span class=\"comment_text\">\u203b1 We issue this to those eligible to use Oak Clinic On-line. If you would like to apply, please contact the Help Center.\r\n<\/span><\/p>\r\n                            <div class=\"section-dept__guide_btn_area\">\r\n                                <ul>\r\n                                    <li class=\"section-dept__guide_btn guide_btn_w\"> <a href=\"#online_howto\">\r\n                                        <p>Registering for Oak Clinic on-line<\/p>\r\n                                        <\/a> <\/li>\r\n                                <\/ul>\r\n                            <\/div>\r\n                            <div class=\"section-dept__guide_btn_area\">\r\n                                <ul>\r\n                                    <li class=\"section-dept__guide_btn  guide_btn_w mt-20\"> <a href=\"https:\/\/oakportal.azurewebsites.net\" target=\"_blank\" rel=\"noopener\">\r\n                                        <p>Signing in to Oak Clinic on-line<\/p>\r\n                                        <\/a> <\/li>\r\n                                <\/ul>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div id=\"flow\"><\/div>\r\n                        <h2 class=\"section-dept__content02_title mt50\">Online Consultation Process at Oak Clinic<\/h2>\r\n                        <div class=\"section-dept__content02_text\">\r\n                            <p>\u3010Things to check before your appointment\u3011<\/p>\r\n                            <ul>\r\n                                <li class=\"list_square\"> An email address is required to use our online consultation service.<\/li>\r\n                                <li class=\"list_square\"> For first-time patients using insurance-covered services, Google Meet is required as you must present a valid ID on screen before the consultation.<\/li>\r\n                            <\/ul>\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <h3 class=\"section-dept__content03_title\">1. Booking an online consultation<\/h3>\r\n\r\n\r\n\r\n                        <div class=\"section-dept__content02_text\">\r\n                            <h4 class=\"section-top__guide_title\">For new patients:<\/h4>\r\n                            <p>Please send the following information to the email address below.<br>\r\n                                Email Address:<a href=\"mailto:oak_online@oakclinic-group.com\" onclick=\"ga('send','event','click','mail-tap','online_mail');\">oak_online@oakclinic-group.com<\/a><\/p>\r\n\r\n\r\n\r\n                            <div class=\"text_frame ml20 mb20\" style=\"padding:10px\">\r\n                                <p class=\"mb5\">[Patient Information to Include in the Email]\r\n                                <p><span class=\"color_blue_text\">Please use the subject line \u201cRequest for Online Consultation (First Visit)\u201d when sending your email.<\/span><br>\r\n                                    \u30fbFull Name<br>\r\n                                    \u30fbName in Katakana (if applicable)<br>\r\n                                    \u30fbDate of birth<br>\r\n                                    \u30fbContact number<br>\u30fbPostal code and address (if you require medication, it will be sent to this address)<br>\u30fbDesired treatment<\/p>\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <p style=\"font-size: 0.9em\">\u203b Please use free email services such as Gmail for your communication. If you send emails from carrier mail (such as those provided by Docomo, SoftBank, or other telecom providers), we may be unable to reply.<br>\u203b We will send any relevant consultation information and payment details after your appointment to the email address you provide.<br>\u203b If you have settings such as \"Do not receive emails from unspecified domains\" or \"Do not receive emails from computers,\" you may not receive emails from our clinic. Please adjust your settings to allow emails from the following domains.<br>\r\n                                Please adjust your settings to allow receiving emails from the following domain(s).<br>\r\n                                oakclinic-group.com <\/p>\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <div class=\"section-dept__content02_text\">\r\n                            <h4 class=\"section-top__guide_title\">For existing patients:<\/h4>\r\n                            <p>Returning patients are asked to contact the \u201cMedical Corporation Oak Group Inquiry and Appointment Line\u201d to make a reservation.<br>During the call, please mention that you wish to have an \u201conline consultation,\u201d and after the phone call, please send your patient information via email.<br>\r\n                               Email Address:<a href=\"mailto:oak_online@oakclinic-group.com\">oak_online@oakclinic-group.com<\/a><\/p>\r\n\r\n\r\n\r\n                            <div class=\"text_frame ml20 mb20\" style=\"padding:10px\">\r\n                                <p class=\"mb5\">[Patient Information to Include in the Email]\r\n                                <p><span class=\"color_blue_text\">Please use your patient number and full name as the subject line of the email.<\/span><br>\r\n                                    \u30fbID (Patient ID number)<br>\r\n                                    \u30fbFull Name<br>\r\n                                    \u30fbName in Katakana (if applicable)<br>\r\n                                    \u30fbContact number<br>\u30fbPostal code and address (if you require medication, it will be sent to this address)<\/p>\r\n                            <\/div>\r\n                            <p style=\"font-size: 0.9em\">\u203b Please use free email services such as Gmail for your communication. If you send emails from carrier mail (such as those provided by Docomo, SoftBank, or other telecom providers), we may be unable to reply.\r\n<br>\u203b We will send any relevant consultation information and payment details after your appointment to the email address you provide.<br>\u203b If you have settings such as \"Do not receive emails from unspecified domains\" or \"Do not receive emails from computers,\" you may not receive emails from our clinic. Please adjust your settings to allow emails from the following domains.<br>\r\n                                oakclinic-group.com <\/p>\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <h3 class=\"section-dept__content03_title\">2. Online Consultation<\/h3>\r\n                        <div class=\"section-dept__content02_text\">\r\n                            <p>On your scheduled appointment date and time, we will contact you to begin the online consultation.<br>For first-time patients using insurance-covered services, a form of identification must be shown on screen before the consultation, so please have it ready in advance.<\/p>\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <h3 class=\"section-dept__content03_title\">3. Payment Methods (Advance Payment, Paygent Settlement [Credit Card], Bank Transfer, In-Person Payment)<\/h3>\r\n                        <div class=\"section-dept__content02_text\">\r\n                            <p>After the consultation, we will send payment instructions to the email address you provided with your patient information.<br>Please make your payment using one of the methods listed.<br>\u203b Advance payments made via the Paygent payment service must be paid by credit card. If a refund is issued after payment by credit card, a 5% handling fee will be charged on the refunded amount.<\/p>\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <h3 class=\"section-dept__content03_title\">4.Medication Shipping (if applicable)<\/h3>\r\n                        <div class=\"section-dept__content02_text\">\r\n                            <p>Once payment is confirmed, we will send the medication to the address provided in your patient information. Please allow a few days for delivery.<br>[Important] If you need to receive your medication urgently, please note the following points.<\/p>\r\n                               <p>\u30fbSame-day shipping of medication is only available if payment is confirmed by 4:00 PM. Payments confirmed after 4:00 PM will result in next-day shipping.<br>\u30fbFor bank transfers, payments made on weekends, holidays, or outside of business hours on weekdays may be processed on the next business day. In such cases, the transfer to our clinic is not yet complete, and we will not be able to confirm your payment.<\/p>\r\n                        <\/div>\r\n\r\n\r\n\r\n                        <h3 class=\"section-dept__content03_title\">When you receive instructions to watch a video<\/h3>\r\n                        <div class=\"section-dept__content02_text\">\r\n                            <p>We have prepared instructional videos for our patients\u2019 convenience. If you receive instructions to watch a video, please select and view the necessary video from the link below.<\/p>\r\n                            <div class=\"section-dept__guide_btn_area pt0 mt10 mb20\">\r\n                                <ul>\r\n                                    <li class=\"section-dept__guide_btn guide_btn_w\"> <a href=\"https:\/\/www.oakclinic-group.com\/en\/on-doga\/\">\r\n                                        <p>Oak Clinic Online Videos<\/p>\r\n                                        <\/a> <\/li>\r\n                                <\/ul>\r\n                            <\/div>\r\n\r\n\r\n\r\n                            <h1 class=\"section-dept__content01_title rem30 mt80\">Online Eligibility Verification<\/h1>\r\n                        <\/div>\r\n\r\n                        <div id=\"online_howto\"><\/div>\r\n                        <h2 class=\"section-dept__content02_title\">For Patients Using Online Consultations<\/h2>\r\n\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000<p>\uff1cOnline Eligibility Verification\uff1e<\/p>\r\n\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000<p>For patients scheduled to receive online consultations who do not have a physical insurance card and are using their My Number Card as insurance, it is necessary to complete a consent registration for online eligibility verification via the \u201cMy Number Registration Portal\u201d before the online consultation.<\/p>\r\n                        <p>The \u201cMy Number Registration Portal\u201d is a dedicated website accessible from devices with My Number Card reading capabilities, such as smartphones. Patients themselves need to access the website, scan their My Number Card, enter their password, and provide consent for eligibility verification.<\/p>\r\n                        <p>When you access the My Number Registration Portal, the following screen will appear.<\/p>\r\n\r\n<p><img decoding=\"async\" src=\"https:\/\/www.oakclinic-group.com\/wp\/wp-content\/themes\/oak-clinic\/assets\/images\/oakonline\/mynum-web.png\" width=\"350\" height=\"auto\" alt=\"\u30de\u30a4\u30ca\u5728\u5b85\u53d7\u4ed8Web\"><\/p>\r\n\r\n<p><span class=\"color_red_text\">\u203b If you wish to use the High-Cost Medical Expense Benefit system, please select \u201cAgree\u201d for the \u201cProvision of Maximum Amount Information\u201d section.<\/span><\/p>\r\n\r\n<p>The URL for the My Number Registration Portal varies depending on the location (Sumiyoshi, Umeda, or Ginza). Our staff will explain at the time of your online consultation appointment which location you should register with.<\/p>\r\n<p>Please note that consent registration on the My Number Registration Portal must be completed each time you make a reservation for an online consultation.<\/p>\r\n<p>Please access the My Number Registration Portal for Sumiyoshi, Umeda, or Ginza using the QR code or URL below.<\/p>\r\n<p>Please access the My Number Registration Portal via the URL or QR code below and complete the registration process. If, by any chance, you are unable to complete the consent registration, please display the \u201cQualification Information Notice\u201d issued by your insurer or the qualification information screen from the My Number Portal on your smartphone or other device during the online consultation. If this is not possible, you may be required to pay out-of-pocket temporarily.<\/p>\r\n<p>We apologize for any inconvenience this may cause our patients and sincerely appreciate your understanding and cooperation.<\/p>\r\n<p>Please note that our clinic is not a designated medical institution for public assistance. Therefore, please be aware that you will be responsible for the full cost of treatment.<\/p>\r\n\r\n                <h4 class=\"section-top__guide_title mt50\" style=\"font-size: 20px; font-weight: 700;\">Oak Clinic, Sumiyoshi<\/h4>\r\n                      <div class=\"section-dept__guide_btn_area\">\r\n                          <ul>\r\n                              <li class=\"section-dept__guide_btn guide_btn_w\">\r\n                                    <a href=\"https:\/\/kdg.onshikaku.org\/online-care\/index.html?req_type=2&mi_code=b34071c9f4f5dd3dfc131137625785c2be9f32ce\" target=\"_blank\" rel=\"noopener\">\r\n                                  <p class=\"mt0 ml0\">My Number Registration Portal (Oak Clinic, Sumiyoshi)<\/p><\/a>\r\n                              <\/li>\r\n                              <p><img decoding=\"async\" src=\"https:\/\/www.oakclinic-group.com\/wp\/wp-content\/themes\/oak-clinic\/assets\/images\/oakonline\/mynum-we-sumiyoshi.png\" width=\"200\" height=\"auto\" alt=\"My Number Registration Portal QR Code - Oak Clinic, Sumiyoshi\"><\/p>\r\n                          <\/ul>\r\n                      <\/div>\r\n                \r\n                <h4 class=\"section-top__guide_title mt30\" style=\"font-size: 20px; font-weight: 700;\">Oak Clinic, Umeda<\/h4>\r\n                      <div class=\"section-dept__guide_btn_area\">\r\n                          <ul>\r\n                              <li class=\"section-dept__guide_btn guide_btn_w\">\r\n                                    <a href=\"https:\/\/kdg.onshikaku.org\/online-care\/index.html?req_type=2&mi_code=aebdc5f99ea23b714dc4717071a4b2a1d341ed14\" target=\"_blank\" rel=\"noopener\">\r\n                                  <p class=\"mt0 ml0\">My Number Registration Portal (Oak Clinic, Umeda)<\/p><\/a>\r\n                              <\/li>\r\n                              <p><img decoding=\"async\" src=\"https:\/\/www.oakclinic-group.com\/wp\/wp-content\/themes\/oak-clinic\/assets\/images\/oakonline\/mynum-we-umeda.png\" width=\"200\" height=\"auto\" alt=\"My Number Registration Portal QR Code - Oak Clinic, Umeda\"><\/p>\r\n                          <\/ul>\r\n                      <\/div>\r\n                \r\n                <h4 class=\"section-top__guide_title mt30\" style=\"font-size: 20px; font-weight: 700;\">Oak Clinic, Ginza<\/h4>\r\n                      <div class=\"section-dept__guide_btn_area\">\r\n                          <ul>\r\n                              <li class=\"section-dept__guide_btn guide_btn_w\">\r\n                                    <a href=\"https:\/\/kdg.onshikaku.org\/online-care\/index.html?req_type=2&mi_code=46cf1b8223975fbf7b666dbca134bce0eb33eaea\" target=\"_blank\" rel=\"noopener\">\r\n                                  <p class=\"mt0 ml0\">My Number Registration Portal (Oak Clinic, Ginza)<\/p><\/a>\r\n                              <\/li>\r\n                              <p><img decoding=\"async\" src=\"https:\/\/www.oakclinic-group.com\/wp\/wp-content\/themes\/oak-clinic\/assets\/images\/oakonline\/mynum-we-ginza.png\" width=\"200\" height=\"auto\" alt=\"My Number Registration Portal QR Code - Oak Clinic, Ginza\"><\/p>\r\n                          <\/ul>\r\n                      <\/div>\r\n\r\n                       \r\n                        <div class=\"mb60\">\r\n<div class=\"text_frame3 align_center mt25 mb0\">\r\n  <p class=\"frame3_title rem17\">Oak Clinic<br class=\"pc_none\">Contact and Reservation Hotline:<\/p>\r\n\t<p class=\"mb0 rem20\"><a class=\"tel\" href=\"tel:0120-009-345\">0120-009-345<\/a><\/p>\r\n  [Reception Hours] <br>\r\n\t  Monday to Saturday: 9:00 AM to 5:00 PM<br>\r\n\t  (Excluding public holidays and year-end\/New Year holidays). <br>\r\n  Please note that reservations are also <br class=\"pc_none\">accepted on Sundays and public <br class=\"pc_none\">holidays from 9:00 AM to 5:00 PM.<\/p>\r\n  <p class=\"mt20\">\u203bIf the above number is unavailable, please call the following number:<br>\r\n\t  TEL <a class=\"tel rem14\" href=\"tel:06-4398-1000\">06-4398-1000<\/a><br class=\"pc_none\">(Call charges apply)<\/p>\r\n<\/div>\r\n                        <\/div>\r\n                    <\/section>\r\n                <\/div>\r\n                <!--intro_area end-->\r\n            <\/div>","protected":false},"excerpt":{"rendered":"Information on Online Medical Consultations To better meet patients' needs, we offer both in-person and online medical consultations at our clinic.For patients undergoing egg retrieval, egg-related explanations are primarily provided online. Likewise, consultations with a physician to discuss next steps following a pregnancy test after embryo transfer are generally conducted online. Online consultations are also [&hellip;]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":400,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_locale":"en_US","_original_post":"https:\/\/www.oakclinic-group.com\/wp\/?page_id=108","footnotes":""},"class_list":["post-1293","page","type-page","status-publish","hentry","en-US"],"_links":{"self":[{"href":"https:\/\/www.oakclinic-group.com\/wp-json\/wp\/v2\/pages\/1293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.oakclinic-group.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.oakclinic-group.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.oakclinic-group.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.oakclinic-group.com\/wp-json\/wp\/v2\/comments?post=1293"}],"version-history":[{"count":3,"href":"https:\/\/www.oakclinic-group.com\/wp-json\/wp\/v2\/pages\/1293\/revisions"}],"predecessor-version":[{"id":6929,"href":"https:\/\/www.oakclinic-group.com\/wp-json\/wp\/v2\/pages\/1293\/revisions\/6929"}],"wp:attachment":[{"href":"https:\/\/www.oakclinic-group.com\/wp-json\/wp\/v2\/media?parent=1293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}